Privacy Policy

M10 collects certain necessary information to ensure the best experience for you and to maintain platform security. This Privacy Policyclearly states the purpose for every piece of data collected.

We collect the following types of information:

We only collect data that is genuinely necessary for managing your account, processing transactions, and maintaining platform security. Collecting excessive or unnecessary data goes against our policy.

All data collected is used only for specific purposes. m10's Privacy Policy your data is used for the following purposes:

• Account Management: For registration, login, profile updates, and password resets.
• Transaction Processing: To process deposits, withdrawals, and bonus distributions.
• Identity Verification: For KYC verification to prevent fraud and money laundering.
• Customer Support: To resolve your issues and answer your questions.
• Security: To detect and prevent suspicious activity.
• Platform Improvement: To analyze user experience and improve our services.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
• Relevant Communications: To send important updates and promotions (where consent has been given).

Your information will never be used beyond the purposes stated above. If we need to use it for any new purpose, your consent will be obtained in advance.

M10 retains your data only for as long as it is needed or legally required. Retention periods vary depending on the type of data:

• Account Information: For the duration the account is active, and 5 years after closure (legal obligation).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years after account closure.
• Gaming Logs & Bet Records: 3 years.
• Customer Support Communications: 2 years.
• Device & Login Logs: 1 year.

Once the retention period expires, data is automatically deleted through a secure process. If legal obligations require longer retention, you will be informed accordingly.

M10 does not sell your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Providers (bKash, Nagad, Rocket): Only the information necessary to verify transactions.
• Game Software Providers: Minimum session data required for game operation.
• Fraud Prevention Services: Anonymized data for verifying suspicious activity.
• Law Enforcement Agencies: Pursuant to a court order or valid legal notice.
• Regulatory Authority: For licensing and compliance verification purposes.

M10 uses cookies to ensure the platform functions properly and to improve your experience. Our Privacy Policy cookie usage is fully transparent:

• Essential Cookies: To maintain your login session, perform security checks, and remember your language preference. These cannot be disabled.
• Performance Cookies: Used to monitor page load speed and detect errors. Consent required.
• Functional Cookies: Used to remember your preferred games, betting markets, and interface settings. Consent required.
• Analytics Cookies: To understand platform usage patterns (anonymized). Consent required.

You can disable non-essential cookies at any time through your browser settings, though some features may not work as intended. Set your preferences via the cookie consent banner on your first visit.

M10's Privacy Policy you have the following rights over your personal data:

• Right to Access: You have the right to know what personal data we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You can request deletion of any data we hold beyond what is legally required.
• Right to Portability: You can download a copy of your own data.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, email support@m10.im or reach out via live chat. Requests will be responded to within 30 days of receipt, after identity verification is completed.

M10 is for users aged 18 and above only. We do not knowingly collect data from minors.

Date of birth is verified at registration. If any account holder is found to be under 18, the account will be immediately closed and all collected data will be deleted.

If you believe a minor is accessing our platform, please notify us at support@m10.im. We will take prompt action.

To protect your data, m10 uses the highest industry-standard security technologies:

• AES-256 Encryption: All stored data is protected with the highest standard of encryption.
• SSL/TLS Connection: All data transfers across the website and app are encrypted.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: Active protection against server attacks.
• 24/7 Security Monitoring: Suspicious activity is detected and flagged immediately.
• Regular Security Audits: Periodic assessments conducted by third-party security experts.

Please note that no one can guarantee 100% security on the internet. Keep your account password strong and never share it with anyone. If you notice any suspicious activity, contact us immediately.

M10 uses trusted third-party software providers to operate games on the platform. These providers have their own Privacy Policy complies with.

• Only the minimum data necessary to manage game sessions is shared with game providers.
• Only the information necessary to verify transactions is shared with the payment gateway.
• All third-party partners are contractually bound to uphold m10's data protection standards.
• M10 is not responsible for how third parties use data, but we exercise the utmost care in selecting them.

We regularly review the security standards of our third-party partners and reassess those relationships when necessary.

For any privacy-related questions, requests, or concerns, reach out to us directly. m10's data protection team is always here to help.

• Email: support@m10.im
• Live Chat: Live chat support on the platform (active 24/7)
• Complaint Resolution Time: Standard requests: 7 business days; complex matters: 30 days

When contacting us, please use the email address or mobile number registered to your account so we can verify your identity quickly. We take every complaint seriously and are committed to resolving it in a timely manner.

This Privacy Policy You will be notified in advance via your registered mobile number or email if any changes are made. For major changes, your consent to the updated policy will be requested upon logging into the platform.